HANDS : Housing And Neighborhood Development Service

Housing And Neighborhood Development Service
Housing Application
Housing Application

Transfer Policy

When a tenant requests a transfer the following procedure takes place:

  1. It is first determined that the tenant is eligible for a transfer, i.e., under-housed or over-housed, or requires transfer due to medical reasons.
  2. If a tenant who owes rent and/or other charges requests a transfer, this tenant is told that their account must be paid in full prior to being transfered.
  3. Eligilble tenants desiring a transfer are placed on the transfer list along with those tenants who are determined by HANDS management to need a transfer, i.e., those that are under-housed or are over-housed by two or more bedroom sizes.

Transfers are only given in three cases:

  1. When a tenant is either under-housded or over-housed
  2. When a tenant, for medical reasons, requires a different type of unit (e.g. disabled/elderly resident requiring a first floor or dependent family member requiring own bedroom)
  3. When property is sold and/or usage of property changes.

Requests for transfers are not granted because of dissatisfaction with neighbors or neighborhood.

Vacant units are filled by using the following procedure:

  1. First consideration is given to in-place tenants who are under-housed or have requested a transfer because of medical reasons.
  2. Second consideration is given to those who are over-housed by two bedrooms or more, e.g.,  a two-bedroom family living in a four-bedroom unit.

In-place tenants must be current with their rent in order to qualify for a transfer.

Units are filled from the transfer waiting list.  Tenants are placed on the transfer waiting list according to the date of the transfer request, listing the pertinent information for that tenant, i.e., name, date of transfer request, bedroom size requested.

Although it is the HANDS philosophy to avoid disrupting in-place tenants, occasionally it does become necessary to require a tenant to transfer for a significant need of the project and/or other tenants.  Before any tenant is asked to transfer, management carefully considers three questions as discussed in paragraph 5-9 of HUD Handbook 4350.3:

  1. Is there an appropriately sized unit in the project?
  2. Is there a need for the unit that the tenant will be vacating?
  3. How long will the tenanat remain in the project?

In-place tenants who are asked to transfer by HANDS management are offered the first unit on the list that meets their unit size needs.  If they turn down the first unit, they are offered the next unit on the list (or the next unit which is available) that meets their unit size needs.  If this unit is turned down, they are offered a third and final unit on the list (or the next unit which is available) that meets their unit size needs.  This unit must be accepted.  Or, if over-housed, they are notified they must begin to pay market rent in 30 days or move from the project as outlined in paragraph 5-9 of HUD Handbook 4350.3.

In the event there are several vacancies or if there have been an inordinate amount of vacancy losses in the project and a transfer will create yet another vacancy and further rent loss, units will be filled by applicants on the waiting list.  This policy reduces the vacancy loss and the burden on the maintenance department.

Units that are filled by applicants from the waiting list are done so in the following manner: When a unit becomes available, the tenant selection/occupancy staff consults the appropriate sub-waiting list.  The applicants on the sub-waiting list are in order of date and time the application was taken.  Applicants are offered their appropriate unit according to the wait list.  Applicants, like the in-place tenants who are required to transfer, are given the same three opportunities to not accept a unit as described above with the exception that an applicant who does not accept the third unit is removed from the waiting list and may reapply in 12 months from the date of the third refusal.

The final determination of a unit being leased to an applicant is whether or not the applicant has sufficient funds for their first month’s rent and security deposit.  Often applicants who are offered units must be passed over because of their inability to get the needed funds.

Decisions for placement and transfer are made based upon HUD regulations and HANDS policy by the tenant selection/occupancy staff.

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